Refund & Returns Policy
ORDERS / RETURNS / CUSTOM WORK
REFUND & RETURNS
Effective September 11, 2026. We want customers to receive the product they ordered and the quality they expected. Because Beyond KreatiV produces both standard merchandise and custom work, return eligibility depends on the type of order.
Standard merchandise
Unused, unworn, and unwashed standard merchandise may be eligible for return within 30 days of delivery unless the product page states otherwise. Items should be returned in their original condition. Original shipping charges are generally non-refundable unless the return is due to our error.
Custom and personalized items
Custom printed, embroidered, personalized, made-to-order, or specifically approved items are generally final sale once production begins. These items cannot normally be returned because of a change of mind, incorrect size selection, or preference after the approved work has been produced.
Damaged, defective, or incorrect orders
If an item arrives damaged, defective, or different from the approved order, contact us within 7 days of delivery. Include your order information and clear photos of the issue when possible. After review, we may replace the item, reproduce the affected portion of the order, issue store credit, or provide a refund as appropriate.
Size and color variations
Garment sizing can vary by brand and style. Customers are responsible for reviewing available size information before ordering. Screen colors, garment dyes, print colors, thread colors, and placement can also vary slightly from digital previews or between production runs; reasonable production variation is not considered a defect.
Order changes and cancellations
Contact us as quickly as possible if you need to change or cancel an order. Standard merchandise may be cancellable before fulfillment begins. Custom orders may become non-cancellable once artwork is approved, materials are ordered, or production starts.
Return authorization
Please contact us before sending anything back. Unauthorized returns may be delayed or refused because we need to match the item to the correct order and determine whether it qualifies for return.
Refund timing
Approved refunds are returned to the original payment method when possible. Processing time after approval depends on the payment provider or financial institution.
How to start a return or report a problem
Email kris@beyondkreativ.com with your order number, the item involved, and a short description of the issue.
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